TicketSeam Privacy Policy

Effective Date: September 9, 2026

TicketSeam respects your privacy. This Privacy Policy explains how TicketSeam collects, uses, discloses, and protects personal information when you visit https://ticketseam.com, create an account, purchase tickets, contact support, or otherwise use our services.

In this Privacy Policy, “TicketSeam,” “we,” “us,” and “our” mean TicketSeam. “Event Organizer” means the independent promoter, producer, venue, organization, or other party responsible for producing an event for which TicketSeam provides ticketing services.

1. TicketSeam’s Role

TicketSeam is an independent ticketing service provider. We provide event listings, order processing, payment-processing support, ticket delivery, customer support, and related ticketing services for independent Event Organizers.

TicketSeam is not the Event Organizer. Event Organizers may receive purchaser and attendee information needed to operate their events. Event Organizers are independently responsible for how they use and protect information after receiving it.

An Event Organizer’s separate privacy policy may also apply.

2. Information We Collect

Information You Provide

We may collect information you provide when you create an account, purchase tickets, submit a form, contact support, or otherwise interact with TicketSeam, including:

• name;
• email address;
• telephone number;
• billing or shipping address;
• account username and password;
• purchaser and attendee information;
• event, ticket, seat, and add-on selections;
• order and transaction information;
• marketing and communication preferences;
• information included in support requests;
• refund or payment-dispute information; and
• other information you voluntarily provide.

Do not submit sensitive personal information through a general support form unless it is necessary for TicketSeam to address your request.

Payment Information

Payments are processed through Square.

Complete payment-card information is handled by Square in accordance with the Square Privacy Notice. TicketSeam receives transaction information needed to confirm payment, fulfill the order, prevent fraud, provide support, and maintain business records.

Information Collected Automatically

When you visit TicketSeam.com, we and our service providers may automatically collect:

• Internet Protocol address;
• browser and device type;
• operating system;
• pages viewed;
• referring and exit pages;
• approximate location derived from an IP address;
• dates and times of visits;
• website interactions;
• cart and checkout activity;
• account and login activity;
• order-attribution information; and
• security, error, and diagnostic information.

3. How We Use Information

TicketSeam may use personal information to:

• operate and maintain TicketSeam.com;
• create and administer customer accounts;
• process ticket orders and payments;
• deliver electronic tickets;
• provide order confirmations and event-related notices;
• provide customer service;
• communicate about purchases and support requests;
• provide order information to the applicable Event Organizer;
• administer ticket limits;
• prevent fraud, unauthorized transactions, and misuse;
• troubleshoot technical problems;
• improve our website and ticketing services;
• maintain accounting, tax, and business records;
• enforce our Ticket Purchase Terms and Conditions;
• comply with legal obligations;
• protect TicketSeam, our customers, Event Organizers, and others; and
• send marketing communications when you have chosen to receive them.

We may combine information collected through different parts of our services when reasonably necessary for these purposes.

4. Event Organizers

TicketSeam may provide the applicable Event Organizer with information reasonably necessary to administer the event, including:

• purchaser or attendee name;
• email address;
• telephone number;
• order number;
• ticket type;
• quantity;
• seat information;
• add-on selections;
• payment status; and
• check-in or ticket-validation information.

Event Organizers may use this information for admission, event administration, schedule or venue notices, safety communications, customer service, and other purposes connected with the event.

TicketSeam does not control an Event Organizer’s independent privacy practices. Questions about an Event Organizer’s use of information should be directed to that Event Organizer.

TicketSeam does not provide mobile opt-in information to Event Organizers or other third parties for their own marketing unless the customer separately consents.

5. Text Messages and Email

TicketSeam may use the email address or telephone number provided during checkout to send:

• order confirmations;
• electronic tickets;
• account-security messages;
• support responses;
• event updates; and
• other transactional communications concerning a purchase.

Message and data rates may apply to text messages.

You may reply STOP to stop applicable text messages or HELP for assistance. Some non-promotional communications may still be necessary to complete a transaction, deliver a ticket, protect an account, or comply with law.

Marketing emails are sent only as permitted by law. You may unsubscribe through the link included in a marketing email.

TicketSeam does not sell mobile information or disclose mobile opt-in data to third parties for their own marketing or promotional purposes. Communications providers may process mobile information solely to deliver messages on TicketSeam’s behalf.

6. Cookies and Similar Technologies

TicketSeam.com uses cookies and similar technologies to operate the website and support ticket purchases.

These technologies may be used to:

• maintain account login sessions;
• remember website and account preferences;
• maintain shopping-cart contents;
• support checkout;
• prevent fraud and protect website security;
• understand website traffic and performance;
• remember recently viewed products;
• identify the source of an order; and
• diagnose technical errors.

Some cookies are necessary for the website, account, cart, and checkout to function. Other cookies may support preferences or analytics.

You can control cookies through your browser settings. Blocking necessary cookies may prevent account, cart, checkout, or ticket-delivery features from working correctly.

TicketSeam does not respond to traditional browser “Do Not Track” signals because there is no consistent industry standard for those signals. Where applicable law requires recognition of a legally valid browser-based privacy signal, TicketSeam will process that signal as required.

7. How We Disclose Information

TicketSeam may disclose personal information to:

Event Organizers

We disclose order and attendee information to the Event Organizer responsible for the purchased event.

Square

Square processes payment and related transaction information.

Operational Service Providers

We may use service providers to perform services such as:

• website hosting;
• website maintenance;
• account administration;
• cloud storage;
• email and text-message delivery;
• ticket generation and delivery;
• security and fraud prevention;
• customer support;
• analytics;
• data backup; and
• professional accounting or legal services.

These providers may access information only as reasonably necessary to perform services for TicketSeam and subject to appropriate contractual or legal restrictions.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• comply with applicable law, legal process, or governmental requests;
• investigate fraud or illegal activity;
• protect the rights, safety, or property of TicketSeam or others;
• enforce our agreements;
• respond to an emergency; or
• establish, exercise, or defend legal claims.

Business Transfers

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction. Any successor’s use of personal information will remain subject to applicable law.

With Your Direction or Consent

We may disclose information for another purpose when you direct us to do so or provide appropriate consent.

8. Sale and Targeted Advertising

TicketSeam does not sell personal information for money.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain advertising or analytics technologies. If TicketSeam engages in activity covered by those definitions, TicketSeam will provide the notices and opt-out methods required by applicable law.

TicketSeam does not knowingly sell or share the personal information of children under 16.

9. Data Retention

TicketSeam retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• completing and documenting ticket transactions;
• maintaining customer accounts;
• providing customer service;
• preventing fraud;
• enforcing agreements;
• resolving disputes and chargebacks;
• maintaining tax, accounting, and legal records; and
• complying with applicable law.

Retention periods vary depending on the type of information, the event date, account activity, legal obligations, and operational need.

Order and transaction records may be retained after an event has concluded when needed for tax, accounting, fraud-prevention, dispute-resolution, or legal purposes.

When information is no longer reasonably necessary, TicketSeam may delete, deidentify, or securely dispose of it.

10. Data Security

TicketSeam uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include access controls, account authentication, encrypted transmission, security monitoring, software maintenance, and restrictions on employee and service-provider access.

No website, electronic transmission, or storage system is completely secure. TicketSeam cannot guarantee absolute security.

If TicketSeam discovers a data-security incident, we will investigate and provide legally required notifications.

You are responsible for maintaining the confidentiality of your account credentials and for notifying TicketSeam promptly about suspected unauthorized access.

11. Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

• confirm whether TicketSeam processes your personal information;
• request access to personal information;
• request correction of inaccurate information;
• request deletion of personal information;
• obtain a portable copy of certain information;
• opt out of a sale, sharing, or targeted advertising;
• limit certain uses of sensitive personal information;
• withdraw consent where processing is based on consent;
• appeal a denied privacy request; and
• receive equal service without unlawful discrimination for exercising a privacy right.

Submit privacy requests by emailing boxoffice@ticketseam.com with the subject line Privacy Request.

Describe the right you wish to exercise and provide enough information for TicketSeam to identify the relevant account or transaction.

TicketSeam may verify your identity before completing a request. Verification may require confirmation of information already associated with your account or order. TicketSeam will not request unnecessary sensitive information for verification.

An authorized agent may submit a request where permitted by law. TicketSeam may require proof that the agent is authorized to act for you.

Some information may be exempt from a request when retention or use is required for legal compliance, transaction records, fraud prevention, security, dispute resolution, or another lawful purpose.

12. California Privacy Notice

For purposes of California law, TicketSeam may collect the following categories of personal information:

• identifiers and contact information;
• customer-record information;
• commercial and transaction information;
• Internet or electronic-network activity;
• approximate geolocation information;
• account credentials;
• communications with TicketSeam; and
• inferences reasonably derived from purchasing or website activity.

TicketSeam collects these categories directly from customers, automatically through the website, and from service providers involved in transactions or website operations.

TicketSeam uses and discloses these categories for the business purposes described in this Privacy Policy.

TicketSeam may disclose these categories to Event Organizers, payment processors, operational service providers, professional advisers, governmental authorities, and parties involved in a business transfer.

TicketSeam does not use or disclose sensitive personal information to infer characteristics about consumers.

California residents may exercise applicable access, correction, deletion, and opt-out rights using the process in Section 11. TicketSeam will not unlawfully discriminate against a consumer for exercising a privacy right.

13. Children’s Privacy

TicketSeam.com is not directed to children under 13, and children under 13 may not create an account or purchase tickets.

TicketSeam does not knowingly collect personal information directly from children under 13 without legally required parental consent.

A parent or legal guardian who believes a child has provided personal information to TicketSeam may contact boxoffice@ticketseam.com. TicketSeam will review the request and delete the information when required by law.

Information provided by an adult when purchasing a child’s ticket is treated as information supplied by the adult purchaser.

14. External Websites and Embedded Content

TicketSeam.com may contain links to or embedded content from Event Organizers, venues, social-media platforms, mapping services, video providers, and other third parties.

Those third parties may collect information through their own websites, cookies, or embedded content. Their collection and use of information are governed by their own privacy policies, not this Privacy Policy.

15. International Visitors

TicketSeam is based in the United States. Information collected through TicketSeam.com is processed in the United States and may be processed in other countries where service providers operate.

Visitors outside the United States understand that privacy laws in those locations may differ from the laws in their home jurisdiction.

If additional rights apply under the law of a visitor’s jurisdiction, TicketSeam will provide those rights as required.

16. Changes to This Privacy Policy

TicketSeam may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or privacy practices.

The revised policy will be posted on this page with a new effective date. Material changes will be communicated through the website, email, or another appropriate method when required by law.

TicketSeam will not use previously collected information for a materially different purpose without providing any notice or consent required by law.

17. Contact TicketSeam

Questions or requests concerning this Privacy Policy may be submitted to:

TicketSeam
Website: https://ticketseam.com
Email: boxoffice@ticketseam.com
Subject line: Privacy Request